Returns
1. Give Us A Call And We'll Get The Process Started
**Our Customer Loyalty Specialists are available:**
Service Phones
855-466-1985
Monday through Saturday 8am-9p EST
Sunday: Closed
Memorial Day 5/30: Closed
Service Chats
Monday through Saturday 8am-6pm EST
Sunday: Closed
Memorial Day 5/30: Closed
2. Receive Return Material Authorization
We'll send you a return material authorization (RMA) along with a return shipping label to get the product back to us.
3. Pack It Up & Ship It Back
Pack the product in its original packaging. include all items (including hardware and installation instructions) and note any missing parts.
4. Receive Refund Or New Item
Once the product is received, we'll issue your refund or ship the new item.
Free Returns Within 30 Days
(This does not apply to special order items. Special order items are non-returnable.)
We’re making it even easier for you with free returns. You can return all or part of your purchase for free within 30 days.
Some exclusions apply, see below for details on freight returns and items that are not eligible for return.
Note that:
Non-defective items that have not been installed should be returned in new condition.
Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.
Returns are not accepted for special order items unless we are at fault.
Freight Returns
Freight orders are not eligible for returns unless Rugged Ridge was at fault. All regular freight returns are subject to a restocking fee of 20 percent of the purchase price.
If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees.
Acceptable Freight Return Exceptions
You placed an order over the phone and we sent you the wrong item.
The product you received has a manufacturer's defect.
The manufacturer sent you a product different from the one you ordered.
Remember to inspect freight orders upon delivery, and do not accept delivery if the item is damaged or not what you ordered. Refuse the order and call us right away at 855-466-1985.
What Items are Not Eligible for Return
Some items are not eligible for return. These items include:
Items shipped to you via freight such as bumpers and wheel-to-wheel side steps & running boards. See Freight Returns for more details, or give us a call to clarify at 855-466-1985.
Custom-made and custom-painted products, unless Rugged Ridge is at fault. Rugged Ridge will cover all costs associated with the return of custom-made products if:
You placed an order over the phone and we sent you the wrong item.
The product you received has a manufacturer's defect.
The manufacturer sent you a product different to the one you ordered.
Items with visible wear and tear
Items that have been installed, modified, drilled, or cut.
Items outside of the manufacturer's warranty
Gift cards.
Items with the "non-returnable" logo.
Common Reasons for Return
Defective Product
We handle hundreds of thousands of items, and sometimes things go wrong. If an item arrives to you defective, let us know and we'll make it right.
Damaged Product
Items ship out all the time, and sometimes accidents happen. Though rare, sometimes items can arrive to you with damaged packaging. Let us know right away if this occurs so that we can make it right.
Incorrect Product
Incorrect orders happen, we understand. If you receive an incorrect order or if we guaranteed fitment over the phone or chat and the product does not fit your Jeep or truck, give us a call. Sometimes it's a simple fix, and if not we'll get the return process started. Either way, we'll make it right.
Lost Package
Processing time differs from order to order, but shipping is always on us. If your package tracking information says delivered but you haven't received it yet, let us know. We'll get in touch with the shipper and track it down. If we can't find it, we'll ship a new product and handle the claim. First, double check the package isn't hidden or with a neighbor or roommate for safe keeping, If it's still lost, let us know so we can file a claim. We'll process your replacement and handle the details so you can rest easy.
Don't Like It
Has your item arrived but doesn't look the way you envisioned it? We completely understand and want you to be happy with the products you're putting on your Jeep or truck. Give us a call and we'll get a return started.
Warranty Claim
Warranty Information If you purchased directly through us and have received your order within the last 30 days, please visit our "contact us" page to submit your warranty request. If you purchased from a different retailer within the last 30 days, you would need to contact the seller directly for them to assist. If you purchased from us directly or from a different retailer and it is outside of your 30 days of purchasing, please provide the below information to CSTeam@omix-ada.com or call 800-328-2293.
Name
Address
Phone number
Part number of the product you received
Proof of Purchase
Pictures of the defective/damaged product
Warranty Claim and Installation Inquiries for Wheels and Tires
Warranty claims and installation inquiries for wheel and tire packages ordered directly through Ruggedridge.com are supported by the RealTruck support team. For any inquiries regarding wheels and tires please visit the contact us page at https://realtruck.com/contact-us/ for further assistance.
We're here to help. Contact us.
Installation Issues
At Rugged Ridge we're with you all the way, from inspiration to installation. If you're having installation issues, give our experts a call and we'll walk you through it. From installing soft tops to lift kits and anything in between, we've been there. Let us help.
We're here to help. Contact us.
CUSTOMER LOYALTY SPECIALISTS
Service Phones
855-466-1985
Monday through Saturday 8am-9p EST
Sunday: Closed
Service Chats
Monday through Saturday 8am-6pm EST
Sunday: Closed